(This is a fun blogging meme we do every Thursday. Join us, won't you?)
Woo-hoooooooo … another topic I can get excited about. You ladies at Girl Talk Thursday RAWK!
I have a primary bitch and several secondary bitch needs. I shall start with the 1st. I shall say sincerely, kindly, & coquettish-ly ..
FUCK SEARS.
You see, my cooktop freaked the hell out several months ago. We wrangled with our home warranty company for several weeks over who was going to pay for what. I lost this argument. The home warranty company offered to 'settle' the repair with a gift card to Sears (for an amount, might I say, that turned out to be much less than what replacing it cost. <shocking>). We were instructed that we could use the gift card as we saw fit (except for getting cash value for it) and that all future dealing with said broken cooktop were to be dealt with through Sears.
Sounds ok, right? WRONG. Here is the cliff notes version of the clusterfuck that is Sears:
- I ordered my cooktop. The lovely salesperson warned me that I should double check the measurements of the unit because I would be penalized at 25% restocking fee if I returned it because I ordered the wrong size. She kindly waited while I took out my trusty measuring tape and measured my broken unit and verified that it was in fact 21" x 36". She ran all the numbers, gave me a final total, I gave her my credit card info and yiipppeeeeee … I was finally going to get my new cooktop. (SIDEBAR: in order to use my stove now, I have to turn on and off the emergency gas line EVERYTIME I need to use it. Boo).
- Cooktop arrives, I call to schedule installation.
- Installer arrives and informs me that this unit won't fit into my 'cut-out'. (Bonus points to ANYONE reading this that knows what the hell THAT is.)
- Installer says they should have told me about the cut-out measuring. Installer then (nicely) gives me very confusing instructions as to how to pick out the appropriate size cut-out dimensions so that I can re-order a replacement cooktop. But I master his algorithm and order a new cooktop.
- Sears then informs me that they are going to hit me with the 25% restocking fee. Wait, what?
- I fight back on this nonsense. I talk to no less than 8 people at Sears.
- I wait 3 fucking WEEKS to get a response.
- The various responses I got:
a) we are looking in to it;
b) there is actually at 50% restocking fee;
c) you should have been told about measuring for the unit;
d) I can't waive the fee, I have to talk to a District Manager;
e) do you know who you talked to because I can't verify your story if you don't know who you talked to? (excuse me? what kind of shitty customer service is THAT?);
f) the 50% restocking fee doesn't apply to you; g) if the box is open, then the restocking fee applies,
h) if you purchase a more expensive cooktop to replace the perfectly-fine-but-ill-fitting cooktop, then we may waive the 25% restocking fee. (and conversely, if I ordered a less expensive cooktop, then they will charge me the 25% fee).
As of this writing, I still have NO answer.
My secondary bitches:
- If my husband doesn't stop putting dirty glasses on the counter on TOP of the dishwasher instead of just putting his dirty shit IN the dishwasher, I'm gonna go postal.
- If life keeps getting in the way of my Twitter addiction, heads are going to roll.
- If I have to listen to ANYONE argue that Tiger owes us an explanation, I'm takin' a 9-iron to someone's ass.
- If I could sleep for more than 7 hours straight EVER, I would be significantly less bitchy. Just sayin'.
Thank you for your kind attention. Also? FUCK SEARS.
